What do you want to measure?

Customer Experience

Awareness of customer emotions is the most effective way of measuring the Customer Experience.

Participant and Event Experience

Did the event generate the desired emotional reactions and did the event produce real added value?

Employee Experience

Do you know where the shoe pinches? What feeling dominates within the organization and how can it be developed?

Do you want to know what emotions you were able to arouse? Did your event really produce value? Do you want to take the continual measurement and development of customer or employee experience to a new level? VibeVision® is a flexible tool for a variety of needs. Take a look at the packages we offer. They can be easily tailored to suit the needs of your business.

VibeVision Services

Measurement and analysis services to support business development

Our measurement and analysis solutions are always tailored to meet customer needs. During the design phase, we examine together with our customer what the objectives for the measurements are, the kinds of questions that support the measurement of emotion, and the various information types that could benefit from being combined with emotion data.

Based on the customer's premises and objectives, we will also set out to design the evaluation method that will best measure precisely this experience and do so in the most cost-effective way. Decisions are made as to whether to send a link to the respondents, apply a collective measurement, a face-to-face interview or to make use of the customer's own system.

An event Participant's Experience, measurement and analysis at the event

A tailored package includes the measurement tool and use of the system, measurement design and analysis, and a feedback workshop for refining development ideas. The price does not include the costs of measurement as these depend on the measurement method selected and possible travel expenses.

Customer Experience and Employee Experience, measurement and analysis

A tailored package includes the measurement tool and use of the system, measurement design and analysis, and a feedback workshop for refining development ideas. The price does not include the costs of measurement as these depend on the measurement method selected and possible travel expenses.

Continual measurement of Customer Experience or Employee Experience

A tailored package includes the same items as our other packages. In addition, the package also includes monthly reports, e.g. quarterly follow-up meetings, as well as further development of the indicators. The price does not include the costs of measurement as these depend on the measurement method selected and possible travel expenses.

Additional services that are available with all packages:

  • Online tracking of results
  • Integration of the results and linking them to the customer's own systems, such as sales and purchasing statistics, employee absenteeism statistics, employee turnover, etc.
  • Further development, such as event and customer experience plans, is available as a separate service from VibeVision partners