Emotions are so much more than satisfaction
Emotions impact customer behavior more than anything else
What is it that brings some customers back time after time? How can we get satisfied customers to recommend our services, and how can we ensure that customer disappointments can be turned into positive experiences and loyal customers?
VibeVision® is an easy-to-use and easy-to-understand tool that can be used to measure not only customer emotions but also the reasons behind them. Emotion data can be readily combined with other customer data and this enables the more accurate tracking and profiling of customers and customer behavior and the development of customer experience.