Fun facts about the importance of customer experience

Lately, we've been seeing more and more writings and comments about how tired and exhausted people are beginning to feel after the weeks of home officing, after hours and hours of video conferences, virtual get togethers and coffee breaks with colleagues.

This spring has been tough for all of us, that goes without saying. At work we have to adopt to the changes happening in the society and the economy, and in our personal life we have to learn to live with the new normal.

This text was originally published in "Sensory Technologies for Improving Employee Experience and Strengthening Customer Relationships" research in Society as an Interaction Space -book. You can see the book here