In these moments of uncertainty, we often act on an autopilot. Our emotions, our guts, are kicking in when the rational mind is occupied with other thoughts. This is due to the structure of our brains. Emotions live in our limbic system, and this system is constructed to act fast and automatically, sending reactions to the pre-frontal cortex, which...
What makes some businesses successful and others fail? One can argue that it is all about the core of business - laws of supply and demand, your competitiveness, quality etc. But I, as many others, would say, that beside the awesome business idea, the people can make or break the deal. Even if the business idea is not that great,...
Customer Experience (CX) has been a bubbling word in business for some time now. We all already know how valuable a good CX is for the business and what value it brings to the bottom line. A few years back the word Employee Experience (EX) joined the club, alongside CX, these two help to measure and explain why are other...
When we finally decide that we want no measure our performance and the experience that the company is delivering to its customers or employees, how can we make sure that we can truly utilize the results?
